Welcome to Bonus Level at bonuslevel.uk. We want you to be confident in your purchase of digital games and magazines. Please review our refund terms below.

Digital Purchases

All products sold on Bonus Level are delivered digitally. Once your game or magazine has been downloaded, accessed, or activated, it is considered non-refundable.

However, if the content you received is broken, unusable, or not what you expected, please contact us within 14 days of your order. We’re happy to help you resolve the issue at [email protected].

When Refunds Are Possible

• No activation or download has occurred.
• The request is made within 14 days of the original purchase date.
• There is a technical fault or content issue confirmed by our support team.

How to Request a Refund

Simply email us at [email protected] with your order number, purchase email, and a description of the issue.

Important Notes

Refunds are not issued for accidental purchases or if you simply changed your mind. Please review your order before completing payment.

This policy follows current UK consumer law for digital goods and services.