At Bonus Level (bonuslevel.uk), most of our products — including games and magazines — are delivered instantly in digital format. But for any physical items (limited merchandise, printed editions), the following shipping terms apply.
Digital orders are processed immediately. You’ll receive your game key, magazine file, or access link via email right after your payment is confirmed. If your item hasn’t arrived in 15 minutes, check your spam folder or get in touch with us.
From time to time, we may offer special physical products. When that happens:
Shipping fees will be displayed at checkout for any physical items. All digital products are delivered free of charge.
If your item arrives damaged or incorrect, please contact us within 7 days. Email [email protected] and include your order number and photos if necessary.
If you have any questions about delivery, don’t hesitate to reach out — we’re here to help.
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